Refund policy

As per the Australian Consumer Law we do not offer returns or refunds on our items unless they are faulty. Consumer guarantees under the Australian Consumer Law can be found here https://business.gov.au/legal/fair-trading/australian-consumer-law 

Please be aware that Consumer guarantees do not apply for change of mind, finding the product cheaper somewhere else or deciding you do not like the purchase.

All items purchased on sale are final, we regret we cannot offer any return or refund unless the item is faulty.

Return Shipping 
If you have received a faulty product, all returns must be authorised by a staff member of Est and returned to:

Est Australia, 134 Auburn Road, Hawthorn, VICTORIA, 3122

If the item is found to be faulty then you will be refunded the cost of the item plus shipping costs.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.